Help & Support

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Access Your Spam Quarantine

To access your spam quarantine please go to: 

Enter your email address and your email password to login. If this is the first time you have logged in you will need to enter email and click the forgot password link


To check emails that have been caught in your quarantine:

  1. Click “View My Quarantine” in the left menu
  2. If there are any genuine emails that you need sent to you check them
  3. Then click release… OR…
  4. If the emails are from a trusted regular sender you might want to whitelist their address, in this case click the whitelist button and choose “Whitelist Sender”We don’t recommend clicking “whitelist sender domain” if the email is from something like because then any spam coming from gmail will get through to you. Its best to choose just the “Whitelist Sender” option