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Release an email from the spam quarantine

If you are missing an email that you are definite that someone has sent to you then it might have been blocked by the spam filter, you can login and check your spam quarantine and release the email by following these instructions.

First login to your spam dashboard:

If you need to retrieve login details for your spam quarantine see these instructions

Once you have logged in to your dashboard click on the “View my Quarantine” in the left menu, you will see a list of emails that have been blocked, if you want to release one put a tick next to the email and click the Release button, if you wanted to make sure no emails from this sender ever gets blocked again you can choose the Whitelist option