Privacy Policy for HealthHosts

Effective Date: 06/07/2026

Welcome to HealthHosts ("we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information.

This policy explains the types of information we may collect from you, or that you may provide to us, when you visit the website https://www.healthhosts.com (our "Website"), contact us, use our services, or speak with us by telephone. It also explains how we collect, use, store, protect and disclose that information.

This policy applies to information we collect:

  • On this Website.
  • When you complete a form or enquiry on this Website.
  • In email, text, telephone calls and other electronic messages between you and us.
  • When you use our services or communicate with us as a client, prospective client or supplier.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, clients and prospective clients, including information:

  • By which you may be personally identified, such as your name, postal address, email address, telephone number, website address, domain name, business name, or any other identifier by which you may be contacted online or offline ("personal information").
  • That relates to your enquiry, support request, website, hosting, email, domain name or services you have asked us about.
  • That is about you but does not individually identify you.

We collect this information:

  • Directly from you when you provide it to us.
  • When you contact us by email, telephone, website form or other communication method.
  • When you become a client or ask us to provide services.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, browser information, and information collected through cookies and similar technologies.

AI Phone Assistant / AI Receptionist

We may use an AI phone assistant to help answer incoming telephone calls to HealthHosts, take messages, capture enquiries and pass information to our team.

When you call us, your call may be answered by an AI phone assistant rather than a human member of staff. The assistant is used to help us respond to enquiries, collect useful details, and make sure messages are passed to the correct person.

The information collected during a call may include:

  • Your name.
  • Your phone number.
  • Your email address.
  • Your website address or domain name, if relevant.
  • Your business or therapy type, if relevant.
  • Details of your enquiry, support request or message.
  • Whether your request appears to be urgent.
  • Any other information you choose to provide during the call.

We use this information to:

  • Respond to your enquiry.
  • Provide support to existing clients.
  • Follow up with prospective clients.
  • Route your message to the correct person within our team.
  • Keep a record of enquiries and support requests.
  • Improve how we handle calls and customer service.

Our AI phone assistant provider states that calls are not recorded. Audio is processed briefly in memory to handle the conversation and is then deleted after the call ends. A written summary of the call, together with any contact details or enquiry details you provide, may be securely stored and sent to us so that we can follow up.

We do not use caller data from the AI phone assistant to train AI models.

Please do not provide passwords, payment card details, login details, security codes or other sensitive information during a call with the AI phone assistant. If we need any sensitive information from you, a member of the HealthHosts team will advise you separately.

Please also avoid providing sensitive health, medical, clinical or personal information during a call unless it is genuinely necessary for your enquiry. If you choose to provide this type of information, we will only use it where necessary to deal with your enquiry or support request.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, support or services that you request from us.
  • To respond to enquiries, support requests and telephone calls.
  • To set up, manage and maintain websites, hosting, email accounts, domain names and related services.
  • To manage our relationship with you as a client or prospective client.
  • To fulfil any other purpose for which you provide the information.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection.
  • To improve our Website, services, customer support and internal processes.
  • To comply with legal, regulatory, tax, accounting or security obligations.
  • For any other purpose with your consent.

Lawful Basis for Processing

Where required under UK data protection law, we rely on one or more lawful bases for processing your personal information, including:

  • Contract: where processing is necessary to provide services to you or take steps before entering into a contract.
  • Legitimate interests: where processing is necessary for our legitimate business interests, such as handling enquiries, providing customer support, managing our services, improving our business and protecting our systems.
  • Legal obligation: where processing is necessary for us to comply with the law.
  • Consent: where you have given consent, for example for certain types of marketing communication or optional cookies where applicable.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information